Average Handle Time Calculator

The Average Handle Time Calculator can be used to calculate the average time an agent spends handling customer interactions.

Input Parameters

Calculation Results

Calculation Formula

AHT = Total Handle Time / Number of Interactions

Where:
AHT = Average Handle Time (minutes)
Total Handle Time = Total time spent handling all interactions (minutes)
Number of Interactions = Total number of customer interactions

Average Handle Time Calculator Usage Guide

Learn how to use the Average Handle Time Calculator and its working principles

How to Use the Calculator

  1. Enter the total handle time in minutes in the "Total Handle Time" field.
  2. Enter the number of interactions in the "Number of Interactions" field.
  3. Click the "Calculate" button to compute the average handle time.
  4. The result will be displayed in the "Average Handle Time" field.

Understanding the Formula

The Average Handle Time (AHT) is calculated by dividing the total handle time by the number of interactions. This gives you the average time spent per interaction.

For example, if an agent spends 300 minutes handling 50 customer interactions, the AHT would be 300 / 50 = 6 minutes per interaction.